Contact Us

You can easily reach a loan counselor, customer service representative, or other key CMS resource via phone, mail, or email. Simply choose help you require and method below. 

Need help with a new loan?

Purchase Refinance

Explore the loan options that we offer. Get started by speaking with a licensed loan officer today. 

Call Today: (888) 267-0584
Hours: Monday - Friday 10:00am to 9:00pm Eastern Time 

Question about your loan application?

If you are already working with a loan officer, please contact them directly.

You may also call us at (844) 563-0516 or find loan officer in our directory.

(800) 561-4567 8:00 am to 8:00 pm Monday - Friday Eastern Time

Visit Payment Options under our Help Center for a full list of payment options

Phone / Internet

(844) 580-3677
8:00 am to 8:00 pm Monday – Friday Eastern Time

Mail / Fax

Carrington Mortgage Services, LLC
P.O. Box 9213
Coppell, TX 75019-9229

Or Fax to (817) 829-0406

Please include your loan number on all pages of correspondence.

Phone / Internet

(866) 735-4867
9:00 am to 10:00 pm Monday - Friday Eastern Time

Or visit Opens in new windowwww.IMCovered.com\Carrington

Mail / Fax

Carrington Mortgage Services, LLC
ISAOA / ATIMA
P.O. Box 692408
San Antonio, TX 78269-2408

Or Fax to (866) 493-1441

Please include your loan number on all pages of correspondence.

Request a Payoff

Borrowers - Please click here or create an account to access the Payoff Request.

3rd party Payoff Requests- Please click on the link and fill out the Payoff request form.

Carrington Mortgage Services, LLC utilizes the services of Southwestern Business Corp (SWBC) to manage repairs for property damage related to insurance claim funds, i.e.: loss drafts.

Phone / Internet

SWBC Call Center for Carrington Customers – (866) 328-0343 (Phone)
SWBC Hours of Operations: 8:00 am to 8:00 pm Monday - Friday Eastern Time

cms_lossdraft@swbc.com

Expedited Processing and Tracking - www.losstrak.com/carrington

Mailing Address

Southwest Business Corp. (SWBC)
On behalf of Carrington Mortgage Services, LLC
Attention: Loss Draft Department
PO Box 791027
San Antonio, TX 78279-1027

Overnight Mailing Address

Southwest Business Corp. (SWBC)
On behalf of Carrington Mortgage Services, LLC
Attention: Loss Draft Department
4500 Lockhill-Selma Rd. Suite 100
San Antonio, TX 78249

Or Fax to: (866) 328-0330

For questions regarding Military Protections and Benefits contact Carrington's Military Liaison at Servicemembers Connection.

(888) 267-5474 8:00 am to 8:00 pm Monday - Friday Eastern Time
ServicemembersConnection@carringtonms.com

We accept calls through the federal Telecommunications Relay Service (TRS), which supports various videos over the internet, as well as TTY and TDD devices. You can fine more information on the FCC website.

Carrington accepts both voice and text telephone (TTY) - based Telecommunications Relay Services (TRS) services that are available to any person who dials 711 for communication assistance utilizing at thrid party service.

(800) 790-9502 (Toll Free)

To submit documents for workout consideration, please use these available methods:
Fax: (877)267-1331
Email: MortgageAssistance@Carringtonms.com

Mail:
Carrington Mortgage Services, LLC
1600 South Douglass Road
Suites 110 & 200-A
Anaheim, CA 92806

Business Hours:
8:00 am to 9:00 pm Monday – Thursday Eastern Time
8:00 am to 8:00 pm Friday Eastern Time

(800) 561-4567
9:00 am to 6:00 pm Monday – Friday Eastern Time

(800) 561-4567
9:00 am to 7:00 pm Eastern Time, Monday – Friday

(888) 507-6489
10:00 am to 8:00 pm Monday - Friday Eastern Time

For CMS counsel needing to schedule a mediation, please contact
MB-ForeclosureMediation@carringtonms.com

For CMS counsel needing escalation for a mediation, please contact
MediationEscalation@carringtonms.com

or call the Mediation Hotline at (866) 374-4018 8:00 am to 7:00 pm Monday – Friday Eastern Time

Correspondence

Please send written correspondence including errors and Information requests, inquiries or complaints, or to share any concerns, to:

Fax: (800) 486-5134

Carrington Mortgage Services, LLC
P.O. Box 5001
Westfield, IN 46074

Please include your loan number on all pages of correspondence.

Phone / Internet

If you are dissatisfied with the resolution of an issue or with the service you received from CMS, click below for information about CMS’ Customer Advocacy Group. Resolving Complex Issues.

(866) 874-5017 (Phone)
(949) 861-9015 (Fax)
advocates@carringtonms.com (Email)

11:00 am to 8:00 pm Monday - Friday Eastern Time

Phone / Internet

(888) 507-6480 (Phone)
City officials may contact Carrington’s Code Compliance team at the number listed herein, or email CodeEnforcement@CarringtonMS.com.

Please include contact information for a direct reply.

Privacy-Related Concerns

For privacy-related concerns, please contact Carrington’s Chief Privacy Officer at privacy@carringtonmh.com.