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Future Customers

Future Homeowner

We've got answers!

Whether it's refinance, purchase or a general question, we are here to help!

Purchase Refinance

Explore the loan options that we offer. Get started by speaking with a licensed loan officer today. 

Call Today: (888) 267-0584
Hours: Monday - Friday 7:00am to 6:00pm PST 

If you have questions regarding your current loan, including general loan questions, payment status, or payoff requests, please contact our Customer Service Department at (800) 561-4567 or visit

If you are already working with a loan officer, please contact them directly.

You may also call us at (844) 563-0516 or find loan officer in our directory.

We strive to provide you with superior customer experience. If you need help or have recommendations for how to improve,

We’d love to hear from you. Whether your experience has great or not to your satisfaction please let us know. You can contact us at (844) 563-0516. Our regular hours are 8 am – 8 pm Monday – Friday Eastern Time.

For all press or media inquiries, please call us at (866) 289-4147 or email us at

If you are interested in joining our team, you can visit our Career Center here to view job openings and apply for positions at Carrington. 

If you have a loan application in process and have a concern or complaint, call (844) 563-0516 or email us at

Mailing Address: 
Consumer Complaints/MLD
PO Box 3220
Anaheim, CA 92803