You can easily reach a loan counselor, customer service representative, or other key CMS resource via phone, mail, or email. Simply choose the method that works best for you.
Phone
Customer Service
1-800-561-4567 8:00 am to 8:00 pm Monday - Friday Eastern Time
- General Loan Questions
- Escrow Questions
- Insurance Policy Questions
- Insurance Claims
- Payoff Questions
- Property Tax Questions
- Inquiries and Complaints
- Errors and Information Requests
- Property Maintenance and Protection
Loan Servicing
1-800-561-4567
8:00 am – 9:00 pm Monday – Thursday Eastern Time
8:00 am – 8:00 pm Friday Eastern Time
8:00 am – 12:00 pm Saturday Eastern Time
Loss Mitigation
1-800-561-4567
9:00 am to 7:00 pm Eastern Time, Monday – Friday
Short Sale Department
1-888-507-6489
10:00 am to 8:00 pm Monday - Friday Eastern Time
Loan Counselor/Single Point of Contact (SPOC)
1-800-790-9502 (Toll Free)
To send documents
1-877.267.1331 (Efax)
MortgageAssistance@Carringtonms.com
1600 South Douglass Road
Suites 110 & 200-A
Anaheim, CA 92806
Business Hours:
8:00 am to 9:00 pm Monday – Thursday Eastern Time
8:00 am to 8:00 pm Friday Eastern Time
8:00 am to 12:00 pm Saturday Eastern Time
Mediation Hotline - Attorney communication only
For CMS counsel needing to schedule a mediation, please contact
MB-ForeclosureMediation@carringtonms.com
For CMS counsel needing escalation for a mediation, please contact
MediationEscalation@carringtonms.com
or call the Mediation Hotline at 1-866-374-4018 8:00 am to 7:00 pm Monday – Friday Eastern Time
Veterans Connection
For questions regarding Military Protections and Benefits contact Carrington's Military Liaison at Veterans Connection.
1-888-267-5474 8:00 am to 8:00 pm Monday - Friday Eastern Time
veteransconnection@carringtonms.com
Bankruptcy
1-800-561-4567
9:00 am to 6:00 pm Monday – Friday Eastern Time
Real Estate Owned (REO)
Payments
Attention: Payment Processing
P.O. Box 79001
Phoenix, AZ 85062-9001
Please include your loan number or property address on your check.
Correspondence
Please send written correspondence including errors and information requests, inquiries or complaints, or to share any concerns, to:
Fax: 1-800-486-5134
Carrington Mortgage Services, LLCP.O. Box 5001
Westfield, IN 46074
Please include your loan number on all pages of correspondence.
Property Damage Claims
Phone / Internet
1-866-328-0343 (Phone)
8:00 am to 8:00 pm Monday - Friday Eastern Time
cms_lossdraft@swbc.com (Email)
Mail / Fax
Mailing Address
Carrington Mortgage ServicesPO Box 791027
San Antonio, TX 78279-1027
Overnight Mailing Address
Carrington Mortgage ServicesLoss Draft Department
4500 Lockhill-Selma Rd. Suite 100
San Antonio, TX 78249
Or Fax to: 1-866-328-0330
Customer Advocacy
Phone / Internet
If you are dissatisfied with the resolution of an issue or with the service you received from CMS, click below for information about CMS’ Customer Advocacy Group. Resolving Complex Issues.
1-866-874-5017 (Phone)
949-861-9015 (Fax)
advocates@carringtonms.com (Email)
11:00 am to 8:00 pm Monday - Friday Eastern Time
Property Insurance
Phone / Internet
1-866-735-4867
9:00 am to 10:00 pm Monday - Friday Eastern Time
Mail / Fax
ISAOA / ATIMA
P.O. Box 692408
San Antonio, TX 78269-2408
Or Fax to 1-866-493-1441
Please include your loan number on all pages of correspondence.
Property Tax
Phone / Internet
1-844-580-3677
8:00 am to 8:00 pm Monday – Friday Eastern Time
P.O. Box 9213
Coppell, TX 75019-9229
Or Fax to 817-826-2385
Please include your loan number on all pages of correspondence.
Code Enforcement
Phone / Internet
1-888-507-6480 (Phone)
City officials may contact Carrington’s Code Compliance team at the number listed herein, or email CodeEnforcement@CarringtonMS.com.
Please include contact information for a direct reply.