Current Customers

1-800-561-4567 8:00 am to 8:00 pm Monday - Friday Eastern Time

• General Loan Questions
• Escrow Questions
• Insurance Policy Questions
• Insurance Claims
• Payoff Questions
• Property Tax Questions
• Inquiries and Complaints
• Errors and Information Requests
• Property Maintenance and Protection

1-800-561-4567
8:00 am – 9:00 pm Monday – Thursday Eastern Time
8:00 am – 8:00 pm Friday Eastern Time
8:00 am – 12:00 pm Saturday Eastern Time

1-800-561-4567
9:00 am to 7:00 pm Eastern Time, Monday – Friday

1-888-507-6489
10:00 am to 8:00 pm Monday - Friday Eastern Time

1-800-790-9502 (Toll Free)

To send documents
1-877.267.1331 (Efax)
MortgageAssistance@Carringtonms.com

Business Hours:
8:00 am to 9:00 pm Monday – Thursday Eastern Time
8:00 am to 8:00 pm Friday Eastern Time
8:00 am to 12:00 pm Saturday Eastern Time

For CMS counsel needing to schedule a mediation, please contact
MB-ForeclosureMediation@carringtonms.com

For CMS counsel needing escalation for a mediation, please contact
MediationEscalation@carringtonms.com

or call the Mediation Hotline at 1-866-374-4018 8:00 am to 7:00 pm Monday – Friday Eastern Time

For questions regarding Military Protections and Benefits contact Carrington's Military Liaison at Veterans Connection.

1-888-267-5474 8:00 am to 8:00 pm Monday - Friday Eastern Time
veteransconnection@carringtonms.com

1-800-561-4567
9:00 am to 6:00 pm Monday – Friday Eastern Time

reo@carringtonms.com

Please include your loan number or property address on your check.

Please send written correspondence including errors and information requests, inquiries or complaints, or to share any concerns, to:

Fax: 1-800-486-5134

Please include your loan number on all pages of correspondence.

1-866-328-0343 (Phone)
8:00 am to 8:00 pm Monday - Friday Eastern Time

cms_lossdraft@swbc.com (Email)

Mailing Address

Overnight Mailing Address

Or Fax to: 1-866-328-0330

If you are dissatisfied with the resolution of an issue or with the service you received from CMS, click below for information about CMS’ Customer Advocacy Group. Resolving Complex Issues.

1-866-874-5017 (Phone)
949-861-9015 (Fax)
advocates@carringtonms.com (Email)

11:00 am to 8:00 pm Monday - Friday Eastern Time

1-866-735-4867
9:00 am to 10:00 pm Monday - Friday Eastern Time

Or visit Opens in new windowwww.IMCovered.com\Carrington

Or Fax to 1-866-493-1441

Please include your loan number on all pages of correspondence.

1-844-580-3677
8:00 am to 8:00 pm Monday – Friday Eastern Time

Or Fax to 817-826-2385

Please include your loan number on all pages of correspondence.

1-888-507-6480 (Phone)
City officials may contact Carrington’s Code Compliance team at the number listed herein, or email CodeEnforcement@CarringtonMS.com.

Please include contact information for a direct reply.